Terms of service

Last updated: 7 October 2026

These terms cover buying food, subscriptions, gift cards and class or event places from SSUG at ssug.life. They don't affect your legal rights as a consumer.

1. About us

SSUG is run by Understory House Ltd (company no. 17067515), trading as SSUG, The Old Coach House, Wycombe Road, High Wycombe, HP14 3XB, United Kingdom. Contact: contact@ssug.life, 07780 514925.

2. Your order

When you place an order, we email to confirm we've received it. Our contract with you starts when we confirm your order is being prepared. If we can't fulfil an order, for example because a batch has sold out, we'll tell you and refund you in full.

3. Prices and payment

Prices are in pounds sterling and shown at checkout, along with delivery charges. Payment is taken when you order. If we've made an obvious pricing mistake, we'll contact you before sending anything.

4. Delivery and collection

Delivery charges, timings, collection and Christmas order dates are set out in our Delivery & Collection policy. Delivery dates are our best estimate; if your order is significantly late, contact us and we'll put it right.

5. Our food: ingredients, allergens and storage

Ingredients and allergens are listed on every product page and jar label, with allergens in CAPITALS. Our food is made in a kitchen that also handles soya, wheat, barley, sesame and other allergens, so we can't guarantee any product is free from traces. If you have a serious allergy, please contact us before ordering.

Our kimchi is a live, fermented food. It must be kept refrigerated, may be lightly fizzy and becomes more sour over time; this is natural, not a fault. Please follow the storage advice on each product.

6. Changing your mind

  • Kimchi and other chilled food: because it's perishable, it can't be returned if you change your mind.
  • Unopened sauces and seasonings: you can cancel within 14 days of delivery. Tell us by email, then return them unopened within a further 14 days; you pay the return postage. We refund the price and standard delivery within 14 days of receiving them.
  • Opened food can't be returned for hygiene reasons, unless it is faulty.

7. If something is wrong

If your order arrives damaged, leaking, warm, incorrect or faulty, email us within 48 hours with a photo. We'll replace it or refund you. This is in addition to your rights under the Consumer Rights Act 2015.

8. Kimchi Club subscriptions

  • You're charged on the day you subscribe, then on each renewal date for your chosen frequency.
  • You can skip, pause or cancel at any time through the link in your order emails, or by emailing us. Changes must be made before your next billing date to apply to that delivery.
  • The subscription discount applies only while your subscription is active. We'll give you at least 30 days' notice of any price change, and you can cancel before it applies.

9. Cooking classes and supper evenings

  • Your place is confirmed once paid.
  • 7 or more working days before: full refund, or transfer to another date. Between 7 working days and 48 hours before: 50% refund, or a free transfer to another date. Less than 48 hours before: no refund or transfer, but you're welcome to send someone in your place.
  • If we cancel, you get a full refund or a new date of your choice.
  • Please tell us about allergies or dietary needs when booking.
  • Because classes and events are on a set date, the 14-day cancellation period doesn't apply.

10. Gift cards

Gift cards can be spent on products, subscriptions and classes at ssug.life. They're valid for 12 months from the date of purchase (the expiry date is shown on your gift card email), can't be exchanged for cash, and any unused balance can be spent until then. Please keep the code safe; we can't replace lost or stolen codes.

11. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We don't exclude liability where it would be unlawful, including for death or personal injury caused by our negligence. We supply food for domestic use only, so we're not responsible for business losses.

12. Our content

The recipes, photos, text and branding on ssug.life belong to SSUG. Please don't reuse them commercially without permission.

13. Your privacy

We use your personal data as described in our Privacy Policy.

14. Changes and law

We may update these terms; the version on our website when you order applies to that order. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings there.