Refund policy

Last updated: 7 October 2026

We make everything in small batches and want you to love it. If something isn't right, we'll put it right.

Something wrong with your order

If your order arrives damaged, leaking, warm, incorrect or faulty, email contact@ssug.life within 48 hours of delivery with your order number and a photo. We'll send a replacement or give you a full refund, including delivery. You don't need to send the item back unless we ask. This is in addition to your rights under the Consumer Rights Act 2015.

Changing your mind

• Kimchi and other chilled food: because it's perishable, we can't accept returns if you change your mind.
• Unopened sauces and seasonings: you can cancel within 14 days of delivery. Email us to let us know, then return the items unopened and in their original condition within a further 14 days. You pay the return postage. We'll refund the price and the original standard delivery charge within 14 days of receiving them.
• Opened food: we can't accept returns for hygiene reasons, unless the item is faulty.

Please email us before sending anything back, and we'll confirm the return address.

Kimchi Club subscriptions

Kimchi Club. Your box of three jars arrives every 4 or 8 weeks, as you choose. You’re charged when you subscribe, then on each renewal date. Skip, pause or cancel any time from your account or the link in your order emails, or email contact@ssug.life. Changes made before your next billing date apply to that box. The 10% member discount applies while your subscription is active; we’ll give at least 30 days’ notice of any price change.
Pre-orders. If you pre-order something we’re still making, we’ll tell you when it’s ready. You can cancel any time before it’s sent, for a full refund.
Everything else is covered by our Refund policy and Terms of Service.

Cooking classes and supper evenings

• 7 or more working days before: full refund, or transfer to another date.
• Between 7 working days and 48 hours before: 50% refund, or a free transfer to another date.
• Less than 48 hours before: no refund or transfer, but you're welcome to send someone in your place.
• If we cancel: full refund or a new date of your choice.

Gift cards

Gift cards can't be refunded or exchanged for cash. They're valid for 12 months from purchase.

How refunds are paid

Refunds go back to your original payment method, usually within 5–10 working days once approved, depending on your bank.

Questions? Email contact@ssug.life. Full details are in our Terms of Service.